ATM Hotel Industry Summit: Opportunity knocks

ATM Hotel Industry Summit: Opportunity knocks

30 Apr 2019, 14:40 - 17:00

ATM Global Stage

The first ATM Hotel Industry Summit will turn the spotlight on upcoming developments, technologies and concepts that will shape the region's hospitality sector going forward. From new infrastructure and regional development hotspots to technologies and hotel models that put the guest experience first, a panel of industry experts will discuss how the industry will evolve.

14:45 - 15:30 Session 1: Regional Development and Investment Hotspots 

Discover which areas of the Middle East are hotel development hotspots and why.


Christopher Lund, Head of Hotels, Colliers International MENA

Louis Abboud, VP Development, Accor

Tariq Bsharat, Director of Strategy & Business Development, Marjan Properties

Tim Cordon, Area Senior Vice President Middle East and Africa, Radisson Hotel Group

15:30 - 16:05 Session 2: The 'New Normal' - Digital Transformation Secrets Revealed

To stay relevant, hospitality brands must place guests at the centre of all innovation and transformation strategies, leveraging technology to create meaningful experiences at scale. How can hotel firms create seamless, cross-channel journeys for their customers that prioritise personalisation? Our speakers reveal how hotel groups can excel in digital transformation, successfully satisfying the self-interest of each and every guest.


Olaf Slater, Senior Director International Strategy & Innovation, Sabre Hospitality Solutions

James Britchford, VP Commercial, IMEA, InterContinental Hotels Group

Gaurav Vijh, Regional Director Digital, Accor MEA

Kamal Parida, Vice President, Retail & Commerce, Data & Services, Mastercard

16:05 - 16:20 Session 3: Guest Speaker - Direct Bookings in the Bag (5 min presentation and 10 min quick-fire Q&A)

It's time for hotels to stand up to commission-hungry OTAs and claim back ownership of their guests, says guest speaker Charlotte Gossage, the founder of new direct hotel bookings platform BookedHappy. Gossage will explain how her Dubai-based start-up empowers hotels to be much more than a room booking portal and drives direct business to their websites. The result? Happy hotels, happy customers, happy partners, so it's a win-win-win situation. Don't miss this lively session designed to make hoteliers think outside the box.

Guest Speaker: Charlotte Gossage, Founder, BookedHappy

16:20 - 17:00 Session 4: New Hospitality Concepts Making Waves in the Middle East

Fresh hotel concepts are making their Middle East debut as the region attracts a more diverse range of visitors, as well as the next generation of modern travellers who demand a new type of hotel and dining experience. This session take a look at upcoming market entrants that are reinventing the Middle East's hospitality offering to find out what's different - and why.


Duncan Fraser-Smith, Director Global F&B, The First Group-MasterChef the TV Experience

Ritesh Agarwal, Founder & CEO, OYO Hotels & Homes

David Lessard, Design Director, H+A

Bastien Blanc, Vice President of Operations, InterContinental Hotels



  • Gemma Greenwood



    Content Inc.

    Gemma has 20 years' experience as a journalist, editor and PR consultant. She has worked for a range of major newspaper titles and business...

  • Duncan Fraser-Smith


    Vice President TFG Food & Beverage

    The First Group

    Duncan has spent the past 26 years in the hospitality industry, spanning Australia, Asia, and the Middle East. During the past 10 years, he has been...

  • Ritesh Agarwal


    Founder & CEO

    OYO Hotels & Homes

    OYO Hotels & Homes was founded by 25-year-old Ritesh Agarwal, the first resident Asian to be accepted to the Thiel Fellowship (started by Paypal...

  • Olaf Slater


    Senior Director International Strategy & Innovation

    Sabre Hospitality Solutions

    Olaf Slater, Senior Director International Strategy & Innovation, is responsible for regional and market specific strategies, new product ideas and...

  • Charlotte Gossage




    Charlotte is the founder of BookedHappy, a direct booking platform empowering hotels to be more than just room booking portals. "Booking a hotel...

  • Christopher Lund


    Head of Hotels

    Colliers International MENA

    Christopher Lund oversees the Hotels consultancy division of Colliers International in the Middle East and North Africa. Over the past 7 years, the...

  • Olivier Harnisch


    Chief Executive Officer

    Emaar Hospitality Group

    An international hospitality management leader with over 30 years of experience, Olivier Harnisch is the Chief Executive Officer of Emaar Hospitality...

  • Louis Abboud


    VP Development


    Louis Abi Abboud has diverse experience within the hospitality industry, having served on the property owner side as well as the hotel operator side....

  • James Britchford


    VP Commercial IMEA

    InterContinental Hotels Group (IHG)

    James was appointed Vice President Commercial India Middle East & Africa in January 2016. James has over 20 years’ experience in the travel industry...

  • Tim Cordon


    Area Senior Vice President, Middle East & Africa

    Radisson Hotel Group

    Based in Dubai, Tim is responsible for leading hotel operations and delivering business growth and profit across the group’s largest area, with 85...

  • David Lessard


    Design Director


    As former Director of Hospitality for Perkins + Will Dubai David was responsible for growing the hotel and lifestyle residential portfolio across the...

  • Tariq Bsharat


    Director of Strategy and Business Developments

    Marjan Properties

    Tariq Bsharat brings 20 years of management experience in real estate investments and property development. Tariq’s key positions have seen him drive...

  • Gaurav Vijh


    Director of Digital & Distribution


    Gaurav Vijh is the Director of Digital & Distribution for Accor Hotels Middle East. Having spent over 14 years in the hospitality & digital sector,...

  • Kamal Parida


    Vice President, Retail & Commerce, Data & Services


    Kamal has spent the last 5 years at Mastercard helping clients make data-driven decisions especially as part of their digital and fintech programs....

  • Bastien Blanc


    Vice President Operations, Middle East & North Africa

    InterContinental Hotels

    Bastien Blanc is the Vice President Operations, Middle East & North Africa at InterContinental Hotels Group (IHG).  Bastien joined IHG in September...

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