FAQs

    1. Postponement of Arabian Travel Market for Visitors
    2. Postponement of Arabian Travel Market for Exhibitors


    3. 1. Visitor FAQs

      When will ATM now take place?

      Sunday 28 June – Wednesday 1 July 2020

      Is my registration still valid?

      Yes, all visitor registrations will remain valid for the new event dates.

      What about already booked travel and hotel accommodation?

      You will have to contact the respective tour operator, airline and hotel you made your booking with and check your travel insurance.

      Why have you decided to postpone?

      • Following the escalation of COVID-19 worldwide and the importance of the health and safety of our exhibitors, visitors and staff, we made a decision to postpone the event. We apologise for the inconvenience that the postponement may cause.

      • The situation has been aggravated in recent days with increased cases of COVID-19, with serious concerns among exhibitors and visitors about attending and the fact that travel bans have been put in place by many organisations, all of which will interfere with the holding of the event..

      • Taking all these factors into consideration and the major importance of this event to the global travel community, we believe it is the best course of action to postpone the event so we are able to deliver to you, the high quality business event that you have come to expect, later in the year. We intend to do just that in the new dates of 28 June – 1st July 2020.

      Have all events associated with ATM been postponed?

      Yes, all component parts of the event have been postponed including Travel Forward, ILTM Arabia and ARIVAL Dubai @ ATM.

      What if the Covid-19 situation is unchanged or worse later in the year?

      We have considered this possibility and chosen a date from those available, which provides a better chance of us being able to deliver the event and avoid more disruption. However, the COVID-19 situation has, and continues to be, dynamic and we will continue to monitor the situation throughout the year and take the appropriate actions accordingly.

      Elements of the travel community may still be unable to attend the event due to travel restrictions at that time. Will you still run the event if attendance is still reduced?

      This is a major global event and we are hopeful that travel confidence will have been restored by the revised event dates.

      Why have you not just cancelled the 2020 event?

      Feedback from exhibitors and visitors is that they very much want the event to go ahead this year and, as organisers, we want to be able to deliver the expected value to those organisations.

      Who do I contact for further questions?

      Our customer services team is at your disposal for all further questions: arabian.helpline@reedexpo.co.uk



      2. Exhibitor FAQs

      Why have you decided to postpone?

      • Following the escalation of COVID-19 worldwide and the importance of the health and safety of our exhibitors, visitors and staff, we have made the decision to postpone Arabian Travel Market 2020. We apologise for any inconvenience that this postponement may cause.

      • The situation has been aggravated in recent days with increased cases of COVID-19 together with serious concerns among exhibitors and visitors about attending and the fact that travel bans have been put in place by many organisations, all of which will interfere with the holding of the event.

      • Taking all these factors into consideration and the major importance of this event to the global travel community, we believe it is the best course of action to postpone the event so we are able to deliver to you, the high quality business event that you have come to expect, later in the year. We intend to do just that in the new dates of 28 June – 1st July 2020.

      Have all events associated with ATM been postponed?

      Yes, all component parts of the event have been postponed including Travel Forward, ILTM Arabia and ARIVAL Dubai @ ATM.

      What if the COVID-19 situation is unchanged or worse later in the year?

      We have considered this possibility and chosen a date from those available which provides a better chance of us being able to deliver the event and avoid more disruption. However, the COVID-19 situation has, and continues to be, dynamic and we will continue to monitor the situation throughout the year and take the appropriate actions accordingly.

      Elements of the travel community may still be unable to attend the event due to travel restrictions at that time. Will you still run the event if attendance is still reduced?

      This is a major global event and we are hopeful that travel confidence will have been restored by the revised event dates.

      Why have you not just cancelled the 2020 event?

      Feedback from exhibitors and visitors is that they very much want the event to go ahead this year and, as organisers, we want to be able to deliver the expected value to those organisations.

      What happens with my participation costs or payments already made to Reed Exhibitions?

      All your Service Charges and VAS Charges paid to Reed Exhibitions in relation to the event will be applied to the postponed event (including all charges for space, smart space, shell scheme, furniture, smart reader and app, sponsorship & advertising) Any remaining payments will still need to be settled within the terms of your existing contract.

      Do we have any further claims against Reed Exhibitions due to the postponement of the event, e.g. cancellation costs for hotel, stand builders, flights, freight, venue services etc.?

      • Reed Exhibitions will not be liable for any loss or costs incurred by exhibitors for hotels, flights, etc. as a result of the postponement.

      • Please note that the Exhibitor Indemnity that you may have purchased does not include cover for communicable diseases.

      • We strongly recommend that you contact your supplier directly to clarify their policy and check your travel insurance policy.

      Will I have the same location in the same hall on the new dates?

      We are working with DWTC to secure the same footprint and will advise individual exhibitors if there is any adjustment to stand position.

      We are in the process of mapping the original event floor plan and will be able to understand any impact in the coming weeks. In the unlikely event there is an impact we will discuss these with any exhibitors who may be affected and will work with them to find the best solution.

      Will I receive a new contract to exhibit for the postponed event?

      No, your current contract to exhibit will continue to apply in respect of the postponed event as amended to reflect the new dates. You will be sent an email to confirm the change of dates soon.

      I have already cancelled due to the Covid-19. May I reverse my cancellation?

      Yes, however, if you intend to participate in the event on the new dates, we must check whether the originally agreed stand position is still available.

      What happens to orders already placed with DWTC?

      We would advise you to refer to DWTC directly on this matter.

      When is the event in 2021?

      ATM 2021 runs from 16 – 19 May 2021

Official Partners

Dubai Tourism The vision logo Emirates logo The vision logo

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